Privacy Policy

1. Introduction

Welcome to Tide Link ("Tide Link," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Tide Link website, mobile applications, and related services (collectively, the "Platform").

By using Tide Link, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Information You Provide

When you create an account, book a trip, apply as a captain, or communicate through the Platform, we may collect:

• Full name
• Email address
• Phone number
• Mailing address
• Profile photo
• Payment information
• Government-issued identification (captains only)
• Captain licensing information
• Vessel documentation
• Insurance documentation
• Messages and communications sent through the Platform
• Reviews and ratings

Information Collected Automatically

When you access the Platform, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Location data (if enabled)
• Pages visited
• Search activity
• Booking activity
• Usage analytics

Payment Information

Payments are processed through secure third-party payment providers such as Stripe. Tide Link does not store full credit card numbers on its servers.

3. How We Use Your Information

We use your information to:

• Create and manage accounts
• Process bookings and payments
• Verify captain identities and credentials
• Facilitate communication between customers and captains
• Improve platform functionality
• Provide customer support
• Send booking confirmations and notifications
• Prevent fraud and abuse
• Comply with legal obligations
• Conduct analytics and performance monitoring
• Deliver marketing communications (where permitted)

4. Reviews and Public Content

Information you voluntarily submit for public display may be visible to other users, including:

• Reviews
• Ratings
• Profile information
• Uploaded photos
• Captain responses to reviews

Please exercise caution when sharing personal information publicly.

5. Location Information

If you permit location access, Tide Link may use your location to:

• Display nearby charters
• Improve search results
• Provide location-based recommendations
• Enhance booking experiences

You may disable location sharing through your device settings.

6. Communications

We may send:

• Booking confirmations
• Trip reminders
• Review requests
• Platform announcements
• Security notifications
• Customer service communications

You may opt out of promotional emails at any time.

7. Sharing Information

Service Providers

Trusted third parties that help operate the Platform, including:

• Payment processors
• Hosting providers
• Analytics providers
• Customer support providers
• Email service providers

Between Customers and Captains

To facilitate bookings, certain information may be shared between customers and captains, including:

• Name
• Contact information
• Trip details

Legal Requirements

We may disclose information if required by law, court order, government request, or to protect our rights, users, or the public.

8. Data Security

We implement commercially reasonable safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction.

However, no method of internet transmission or storage is completely secure.

9. Captain Verification Information

Captains may be required to submit:

• Government-issued identification
• USCG licenses
• Vessel documentation
• Insurance certificates
• Business information

These documents are used solely for verification, compliance, and platform safety purposes.

10. Children's Privacy

Tide Link is not intended for children under the age of 18.

We do not knowingly collect personal information from children under 18.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Cookies and Tracking Technologies

We may use:

• Cookies
• Analytics tools
• Session tracking
• Performance monitoring technologies

These technologies help improve functionality, security, and user experience.

Users may modify browser settings to manage cookies.

12. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict certain processing activities
• Withdraw consent where applicable

To exercise these rights, contact us using the information below.

13. Data Retention

We retain personal information for as long as necessary to:

• Provide services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

14. Third-Party Links

The Platform may contain links to third-party websites or services. Tide Link is not responsible for the privacy practices or content of third-party sites.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be posted on the Platform with a revised effective date.

Continued use of the Platform after changes become effective constitutes acceptance of the updated policy.

16. Contact Information

For questions regarding this Privacy Policy, please contact:

Tide Link Support

Email: support@mytidelink.com

Website: mytidelink.com